Last Updated: November 20, 2025

Exim World Connect Inc. (“Exim,” “we,” “us,” or “our”) is committed to preserving the privacy and security of our clients and business partners. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (eximworldconnect.com), engage with us via communication channels (including WhatsApp and email), or enter into commercial trade agreements with us.

We adhere to the Personal Information Protection and Electronic Documents Act (PIPEDA) of Canada and, where applicable, international data protection standards relevant to our global trading activities.

1. INFORMATION WE COLLECT

In the context of international trade, we collect information primarily to facilitate commercial transactions, logistics, and regulatory compliance.

1.1. Personal Information

We may collect personal identification information including, but not limited to:

• Identity Data: Name, Job Title, Corporate Affiliation, and Passport/Government ID copies (strictly for KYC/Anti-Money Laundering compliance).
• Contact Data: Business email address, phone number (mobile/WhatsApp), and physical billing/shipping addresses.

1.2. Corporate and Financial Information

To execute trade contracts, we require specific commercial data:

• Banking Details: Bank account numbers, IBAN, SWIFT codes, and correspondent bank details for Letter of Credit (LC) or T/T processing.
• Tax & Registration: Business registration numbers, VAT/GST IDs, and Import/Export licenses.

1.3. Digital Usage Data

When you access our website, our servers (via WordPress and third-party plugins) may automatically collect:

• IP address, browser type, and operating system.
• Interaction data, including pages viewed and time spent on the site.

2. HOW WE USE YOUR INFORMATION

We use the collected data for specific business purposes:

1. Trade Execution: To process Sales Contracts, issue Pro Forma Invoices, and arrange logistics (shipping, freight forwarding).
2. Due Diligence (KYC): To verify the identity of beneficial owners and authorized signatories as required by global Anti-Money Laundering (AML) and Sanctions laws.
3. Logistics Coordination: Sharing contact details with shipping lines, customs brokers, and inspection agencies (e.g., SGS, Bureau Veritas) to facilitate cargo release and inspection.
4. Communication: To send trade updates, market intelligence (e.g., crop reports), and respond to inquiries via email or WhatsApp.

3. DISCLOSURE OF INFORMATION

Exim World Connect Inc. does not sell your personal information. However, the nature of international trade requires us to share data with specific third parties:

• Logistics Partners: Freight forwarders, trucking companies, and maritime shipping lines require shipper/consignee details to generate Bills of Lading and transport documents.
• Financial Institutions: Banks and trade finance providers to process payments and Letters of Credit.
• Government Authorities: Customs agencies (e.g., CBSA in Canada, HMRC in the UK, and foreign customs at destination) for export/import clearance.
• Affiliates: We may share information with our corporate affiliates (e.g., Exim World Connect Ltd in the UK) for administrative and operational purposes.

4. INTERNATIONAL DATA TRANSFERS

Due to our global operations, your information may be transferred to, stored, and processed in countries outside of Canada, including the United Kingdom and the destination country of your goods. By engaging with us, you consent to the transfer of information to countries which may have different data protection rules than your country of residence.

5. DATA SECURITY

We implement commercially reasonable technical and organizational measures to protect your data. This includes:

• Secure storage of digital records.
• Restricted access to sensitive financial documents (e.g., LCs, bank wires).
• Use of encrypted communication channels where possible.

Note: No transmission over the internet or via email/WhatsApp is 100% secure. You transmit data at your own risk.

6. DATA RETENTION

We retain personal and transaction data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

• Trade Records: Retained for a minimum of 7 years to comply with Canada Revenue Agency (CRA) and international tax audit requirements.
• Inquiries: General inquiries may be retained for up to 2 years for customer relationship management.

7. YOUR RIGHTS

Under Canadian law and applicable international regulations, you have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Withdraw Consent: Withdraw consent for marketing communications at any time.

To exercise these rights, please contact our Privacy Officer at the email listed below.

8. USE OF SMS SERVICE

Your privacy is important to us. EXIM World Connect uses your phone number only for SMS communications you have opted into. We do not sell or share your personal information with third parties. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP.

9. USE OF WHATSAPP

We utilize WhatsApp for business communication agility. Please be aware that WhatsApp is a third-party platform owned by Meta Platforms, Inc. Interactions on WhatsApp are subject to WhatsApp’s own Privacy Policy and Terms of Service. We advise against sending highly sensitive banking passwords or unencrypted personal secrets via instant messaging.

9. CONTACT US

If you have questions about this Privacy Policy or our data practices, please contact:

Privacy Officer Exim World Connect Inc. Email: info@eximworldconnect.com Phone: +1 (437) 419-5224 Location: Toronto, Ontario, Canada